Last Updated: May 8, 2026

Welcome to alaa tool. Your privacy is important to us. This Privacy Policy explains how we collect, use, and protect your information when using our application.

1. Information We Collect

We may collect the following information:

Personal Information
Phone number for account registration and authentication.
User profile information provided by the user.
Location Information

Our app may request access to your device location in order to:

Display nearby services.
Improve service accuracy.
Facilitate service requests based on your current location.

Location access is only used when permission is granted by the user.

Service Information

We may collect:

Service requests.
Order details.
Problem descriptions submitted by users.
Engineer or service-related request information.
Device Information

We may collect certain technical information, including:

Device type.
Operating system.
Application usage and crash reports.
Notifications

We use push notifications through Firebase Cloud Messaging (FCM) to:

Notify users of order updates.
Send service status updates.
Provide important app-related notifications.
2. How We Use Your Information

We use collected information to:

Create and manage accounts.
Provide requested services.
Improve application performance.
Enhance user experience.
Enable location-based functionality.
Send important notifications related to services and orders.
3. Data Storage and Security

We use secure technologies, including Firebase services, to store and protect user information. We implement reasonable security measures to protect against unauthorized access, alteration, or misuse of data.

4. Information Sharing

We do not sell, rent, or trade users' personal information.

We may share limited information only when:

Required by law.
Necessary for app functionality through trusted third-party services such as Firebase.
5. Permissions Used

Our application may request the following permissions:

Location Permission

Used to provide location-based services and improve request accuracy.

Notification Permission

Used to send order updates and important notifications.

Internet Access

Required for communication with app servers and Firebase services.

6. Children's Privacy

The application is not intended for children under the age of 13.

We do not knowingly collect personal information from children. If such information is discovered, it will be removed promptly.

7. User Rights

Users may request:

Updating their information.
Deleting their account and related data.
8. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be published on this page.

9. Contact Us

If you have any questions about this Privacy Policy, please contact us:

Email: emadalqadhi3@gmail.com